THANK YOU REAL ESTATE – PRIVACY POLICY
It is very important to us the privacy of personal information you provide to us (your personal information). The following privacy policy governs the collection and use of your personal information by Thank You Real Estate, its related entities (including but not limited to AZTA Group Pty Ltd t/a Thank You Real Estate), subsidiaries, employees, franchisees and their employees and real estate agents, contractors and the agent/broker that will assist you (“we”, “us” or “the Group”).
This privacy policy sets out how we intend to respect your rights to privacy in accordance with the Privacy Act 1988 (Cth).
Our Privacy policy explains how we collect, use, disclose, retain and manage your personal information in the course of our business, including but not limited to when you use Thank You Real Estate services or visit or interact with Thank You Real Estate websites (www.thankyoure.com.au), any online portals, applications, social media accounts and any other platform we use to deliver our services.
Thank You Real Estate committed to complying with the Privacy Act. It is your choice whether to provide us with your personal information however, if you choose not to, or where the personal information provided to us is inaccurate, we may be limited in our ability to engage with you, and provide you with access to our services.
We reserve the right to make changes or updates to this policy from time to time. Should we do so, we will update the Policy on our website located at www.Thank You Real Estate.com.au (‘Website’). Please check the website regularly to stay informed of any updates.
Please read this policy carefully. By using the Thank You Real Estate platforms and any services we offer, you are agreeing to be bound by this policy in respect of the personal information collected about you.
COLLECTING YOUR PERSONAL INFORMATION
Thank You Real Estate collects personal information, from various individuals, including but not limited to vendors and purchasers, prospective vendors and purchasers, real estate agents and agencies, auctioneers, conveyancers and other specialists and third-party service providers.
During the provision of Thank You Real Estate’s services, the types of personal information we collect from you will depend on the services you request. Personal information will normally be collected directly from you through written and verbal communication. We generally collect Personal information when you visit, use, register or interact with an account on our platforms, complete our forms, meet with our representatives either in person or digitally, data and content ,questionnaires or other market research activities, submit queries, participate in surveys, feedback, interviews, interact with our advertisements , interact and follow our social media accounts, enter into a competition or promotion, or otherwise provide us with personal information in person or via telephone, email, fax, post or other means.
Generally, the kind of Personal information we collect may include:
- contact and identification details (e.g. name, addresses, email address, phone number, gender, date of birth, licence details);
- banking and payment details;
- information about your property;
- contextual information about your personal/family circumstances gained in your interactions with Thank You Real Estate representatives and specialists;
- information about your usage of Thank You Real Estate Platforms, including without limitation passive Information and cookies (as detailed below);
- any results of relevant feedback, forms, or competitions in which you participate; or
other relevant information for the given circumstances.
Sometimes we might collect your personal information from other sources such as government departments, internet service providers, publicly maintained records, including records publicly available through social media, or other third parties. Generally, we only collect your Personal information in this way if it is unreasonable or impracticable to collect it from you directly, or if those sources are authorised to do so.
Passive Information and cookies
When you visit or use Thank You Real Estate Platforms, we may passively collect certain information and other anonymised data using various technologies such as first and third party cookies and identifiers, internet tags, web beacons, and navigational data collection methods, including but not limited to, log files, server logs, clickstream and Google Analytics Advertising Features (Remarketing with Google Analytics, DoubleClick Platform integrations, and Google Analytics Demographics and Interest reporting) (together, ‘Passive Information’). Passive Information is not Personal information. From time to time Thank You Real Estate may also collect from and share passive information with third parties.
Passive Information is collected to help us improve our services, and for statistical and marketing purposes. Passive Information can include the type of browser and system you are using, whether you have interacted with any advertisements or links, the address of our websites you have come from and move to after your visit, the date and time of your visit and your server’s Internet Protocol (IP) address.
You can set your browser to accept or reject all cookies, or to notify you whenever cookies are offered so that you can decide each time whether to accept them. For further help on how to opt-out of the use of your Passive Information by DoubleClick visit http://www.google.com/ads/preferences/?hl=en, and similarly for how to opt-out of Google Analytics visit https://tools.google.com/dlpage/gaoptout.
Should you reject all cookies, your ability to use Thank You Real Estate Platforms or services may be limited as certain features may not function correctly.
OUR USE AND DISCLOSURE OF PERSONAL INFORMATION
Our Use
Our primary purpose for collecting, holding, and using your Personal information is to provide you with the best possible experience with the Thank You Real Estate Platforms and services. Specific primary purposes include, but are not limited to:
- confirming your identity and communicating with you;
- providing or assisting you with the Thank You Real Estate services you request, including those of Thank You Real Estate specialists and customer experience team;
- making improvements to the Thank You Real Estate Platforms and services;
- using marketing or direct marketing to inform you of products, services and events that may be relevant to you, including those provided by Thank You Real Estate or a third party;
- collecting information relating to quality and compliance issues; and
- satisfying statutory legal obligations.
For any of the above purposes we may contact you by electronic or other means.
Notwithstanding, we may use personal information for purposes related to the primary purposes above, and as permitted or required by law.
Disclosure
We disclose your Personal information for the same purposes for which we collect it. That is, generally, we will only disclose your Personal information for a purpose related to the provision, improvement and analysis of the Thank You Real Estate Platforms and services, if we have obtained your consent, or otherwise as set out in this Policy. This may include disclosing Personal information to:
- Thank You Real Estate representatives and specialists;
- Thank You Real Estate’s insurers and professional advisors;
- Any contractors, suppliers or any other third parties engaged by Thank You Real Estate to perform functions or activities on our behalf, or assist us in providing you with Thank You Real Estate services, including without limitation, valuing, appraising, marketing, photographing, renting, leasing and other media services, auctioning, conveyancing, listing services in connection with property sales, and/or direct marketing; or
- Thank You Real Estate partners who offer a service for which you have requested more information, and are not covered by the Thank You Real Estate platform (i.e. Finance); or
- any entity with which Thank You Real Estate merges or combines, or to which Thank You Real Estate divests or sells, part of its business.
These disclosures are done on a confidential basis or otherwise in accordance with law. You should note that third parties may also collect, hold, use and disclose your personal information in accordance with their own privacy policies and procedures and these may be different from our own.
Overseas Disclosure
We may disclose Personal information to overseas recipients for the same purposes for which we collect it. In respect of hosting services, these recipients are located in Australia or overseas, an may well be located in other countries not listed here. Our contracts with these parties include an obligation for them to comply with an applicable law or binding scheme which effectively upholds principles for fair handling of Personal information that are substantially to the Australian Privacy Principles.
We will take all reasonable steps necessary to ensure transferred personal information is kept secure as required by applicable data privacy laws. However, you acknowledge that, by agreeing to the disclosure of your personal information to these entities outside of Australia, we will no longer be required to take reasonable steps to ensure the overseas recipient’s compliance with the Australian privacy law in relation to your personal information and we will not be liable to you for any breach of the Australian privacy law by these overseas recipients and, on this basis, you consent to such transfer, processing, storage and/or disclosure.
Security
If you have access to our website or any online platforms, your “Thank You Real Estate” account is protected by a password for your privacy and security. You must take care to ensure you protect your Personal information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.
We will take all reasonable steps to protect the Personal information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee the absolute security of that Personal information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We do not guarantee that Personal information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software), and do not ensure or warrant the security or privacy of your Personal information, including payment and account details. You transmit your Personal information to us at your own risk.
If we no longer require the use of your Personal information, we will take reasonable steps to destroy or permanently de-identify it.
Third Party Links
Thank You Real Estate Platforms may contain links to other websites of third parties. A link to a third-party website is not an endorsement of the accuracy or trustworthiness of that website or its data or content, and any information collected by such websites will be subject to that website’s privacy policy. We cannot and do not assume any responsibility for the privacy or security practices of any other websites that you may be able to access through Thank You Real Estate Platforms.
Thank You Real Estate Platforms, including without limitation its social media accounts, may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others, review products and submit media content. Prior to posting in these areas please read our platform Terms and this Privacy Policy carefully. All the information you post may be accessible to anyone with Internet access and any Personal information you include in your posting may be read, collected and used by others.
Controlling your Personal information
We will allow you to access, edit, update and/or delete Personal information that we hold about you, unless we are legally permitted or required to deny you to access, and/ or retain, the Personal information, or you make requests that are unreasonably repetitive, require Thank You Real Estate to make a disproportionate technical effort (for example developing an entirely new system), risk the privacy of others, or would be highly impractical to comply with. If you wish to access, update or delete Personal information we hold about you, you should contact us at [email protected]
In the event you do not wish to receive marketing communications, you can opt-out through any opt-out mechanism contained in a marketing communication to you, or by contacting us via the contact address set out above. For example:
- To stop receiving email correspondence from us, simply click on the link contained in each email to unsubscribe.
- To stop receiving the SMS service reply to any SMS with the word “STOP”.
Consent
You consent to us, our agents, contractors, authorised employees and any related parties collecting, holding, using, disclosing and managing your Personal information in accordance with this Policy for the purposes contemplated herein.
Once this policy has been revised, your continued engagement of Thank You Real Estate Platforms, services, and the provision of further information to us, constitutes your acceptance of the revised policy and you consent to us collecting, holding, using, disclosing and managing your Personal information in the way described in this Policy or permitted under the Privacy Act.
DISCLAIMER
We have in preparing this information used our best endeavours to ensure that the information contained therein is true and accurate, but accept no responsibility and disclaim all liability in respect of any errors, inaccuracies or misstatements contained herein. Prospective purchasers should make their own inquiries to verify the information contained herein.
All information contained in the Thank You Real Estate website is provided as a convenience to clients. All property prices displayed on the website are current at the time of issue, but may change at any time and are subject to availability.
WARNING
Information on the website must not be used for any commercial purpose without the consent of Thank You Real Estate.
We reserve the right to take whatever legal action it deems necessary to protect the security of this site and the intellectual property rights of the information provided by us and related entities.
COPYRIGHT POLICY
All content, including but not limited to text, material, graphics, software and advertisements on the Thank You Real Estate ABN 99616992244, its suppliers and/or licensors unless expressly indicated otherwise on the Website. Content on the Website is published in real-time, and you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the Website or expressly authorised in writing by Thank You Real Estate or its affiliates. Strictly on the condition that you keep all content intact in the same form as presented on the website (including without limitation all copyright, trade mark and other proprietary notices) you may, download and view the Content for your personal, non-commercial use only. The Content is protected by Australian and international copyright and trade mark laws.
PRIVACY POLICY
You can make any requests relating to your personal information held by us or any concerns regarding treatment of your privacy by contacting:
Director/ licensee in charge
Tanisha Lirani